FREE SHIPPING ON ORDERS OVER $75.00 CURRENTLY SHIPPING TO U.S. 100% QUALITY GUARANTEE
FREE SHIPPING ON ORDERS OVER $75.00 CURRENTLY SHIPPING TO U.S. 100% QUALITY GUARANTEE
Our Policies
Shipping
We source from a variety of supplier, so your order may arrive in seperate pacages and at different times. This will not affect our Free Shipping policy.
OUR RETURN AND REFUND POLICY
What is our Return Policy?
We strive for 100% customer satisfaction. Our products are custom made to order, so we can’t offer returns and exchanges of sizes/design unless the items that you receive are damaged or have quality issues.
If there is an issue with your order, please take pictures and email it to info@diverswall.store and we will get on it right away.
NOTE: A PICTURE IS MANDATORY TO BEGIN THE PROCESS.
Refunds
Refunds are offered to customers that receive the wrong or damaged items, or there are identifiable quality issues. If any of these apply, please contact us at info@diverswall.store with photos and we will get back to you right away.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@diverswall.store.
Exchanges
We only replace items if they are defective or damaged. Each item is made upon order to give our customers great products.
Need More Help?
Contact us at info@diverswall.store for questions related to refunds and returns.